BRS - Have you experienced this?

[Whoookid201]

I purchased a feeding ring from BRS and received a damaged, possibly used item (pictures attached). This is maybe the 3rd time in as many years that I suspect I've been sent a used item, this one being the most obvious.

Has anyone else experienced this? Are customers abusing the return policy and/or is BRS not inspecting their returns and just putting them back on the shelf?

 

[Bulk Reef Supply Verified Sponsor]

I purchased a feeding ring from BRS and received a damaged, possibly used item (pictures attached). This is maybe the 3rd time in as many years that I suspect I've been sent a used item, this one being the most obvious.

Has anyone else experienced this? Are customers abusing the return policy and/or is BRS not inspecting their returns and just putting them back on the shelf?

Sorry I didn't see this when it was posted, earlier! If you haven't already, our support team would be happy to help ensure you are getting exactly what was ordered without imperfections: https://www.bulkreefsupply.com/customer-service