BRS, Premium Aquatics, MD oh my......

[ryshark]

I'm in the process of another new tank build and need a bunch of new stuff, I figured I would take advantage of the Memorial Day sales. I'm ending the day with $1000 that's not on my credit card but should be, I've never had such a hard time trying to spend money before.

To start things off:

1. BRS @randyBRS Memorial Day Sale ended before memorial day, I found that out early this afternoon when I went to place an order. The ad showed an expiration date of some date in the past, so I just assumed the sale would at least go through Memorial Day.
2. Premium Aquatics @premiumaquatics website took down all of the 12% off items by the time I got on there at 9:30pst. I don't recall seeing a cutoff time on their website, but apparently it is whatever time zone they are in, which is understandable.
3. Marine Depot @MarineDepot is having serious website issues, I spent a ton of time just trying to get items into my cart because the drop down was all messed up and when I finally get items into the cart which took about 35-minutes then I go to checkout and the "Complete Order" button does not work....

Lesson learned on my part, don't procrastinate.

 

[MarineDepot]

I'm in the process of another new tank build and need a bunch of new stuff, I figured I would take advantage of the Memorial Day sales. I'm ending the day with $1000 that's not on my credit card but should be, I've never had such a hard time trying to spend money before.

To start things off:

1. BRS @randyBRS Memorial Day Sale ended before memorial day, I found that out early this afternoon when I went to place an order. The ad showed an expiration date of some date in the past, so I just assumed the sale would at least go through Memorial Day.
2. Premium Aquatics @premiumaquatics website took down all of the 12% off items by the time I got on there at 9:30pst. I don't recall seeing a cutoff time on their website, but apparently it is whatever time zone they are in, which is understandable.
3. Marine Depot @MarineDepot is having serious website issues, I spent a ton of time just trying to get items into my cart because the drop down was all messed up and when I finally get items into the cart which took about 35-minutes then I go to checkout and the "Complete Order" button does not work....

Lesson learned on my part, don't procrastinate.

We apologize for the difficulty. We've reactivated the Memorial Day coupon today since a lot of shoppers reported issues redeeming it yesterday. I tested it myself a moment ago and it worked. However, if you have any trouble, please give us a call at 714-385-0080 so that we can assist you. We are in the office now and happy to help!

Best wishes,

Jeff @ Marine Depot

 

[ryshark]

We apologize for the difficulty. We've reactivated the Memorial Day coupon today since a lot of shoppers reported issues redeeming it yesterday. I tested it myself a moment ago and it worked. However, if you have any trouble, please give us a call at 714-385-0080 so that we can assist you. We are in the office now and happy to help!

Best wishes,

Jeff @ Marine Depot

Thanks, the code worked fine, the issue was checking out. The final button wouldn't work. I'll try again when I get home from work, please allow it to work until midnight again.

 

[MarineDepot]

Thanks, the code worked fine, the issue was checking out. The final button wouldn't work. I'll try again when I get home from work, please allow it to work until midnight again.

It is indeed valid until midnight although if you bump into trouble, send us a private message here with your email address and phone number. If you have an account with us and are logged in while shopping, we'll be able to see the items in your cart on our side and can help with checkout so you can take advantage of any and all discounts available.

Jeff @ Marine Depot

PS: Our call center phone number is 714-385-0080. Lines open at 7 am PST and close at 5 pm. My personal email address is [email protected]. Our customer support email address is [email protected].

 

[Zack@BRS Verified Sponsor]

We do appreciate your feedback, and apologize about the miscommunication! It looks like there was an email that slipped through with a typo on the end date...5/17 instead of 5/27. With regard to the timing of the sale, it was our hope to avoid any conflicts with our same day shipping commitment from a large influx of orders on Monday, and we wanted to take the opportunity to allow our fulfillment team to enjoy the holiday as well. With that in mind, we did make the decision to hold the sale on Sunday rather than on the actual holiday.

I’ll make sure this gets passed along to better serve our reefing community in the future.