- Joined
- Feb 10, 2020
- Messages
- 147
- Reaction score
- 100
I recently had a rather unfortunate exchange with Bulk Reef Supply over the purchase of the Piranha Float Plus algae scraper. What came out of the box looked nothing like the photo on their web site. The felt was peeling off and hanging over the edges. It looked as if a kindergartner glued the felt to the dry side block. After a rather terse exchange with their customer service rep, the restocking fee was waived. I must say I had a cancerous tumor removed from my body more easily. While I appreciate them finally understanding, the exchange that ensued when a month went by and I had yet to be refunded really just poured some Tropic Marin salt on the wound. The agent could've just said, Sorry for the delay, however, she just had to get the last jab in there to say "We found nothing wrong with the product." You would've thought I was asking for them to give me their first born! Very disappointed. I'd say we both wasted more than the $5.70 restocking fee in this unfortunate incident.