Hey everyone, Ricky here, owner of Copepods For Sale. Really glad I saw this thread.
@toygrr I am sorry about the delayed communication on your order. We use Shippo for automated tracking emails so they should go out as soon as a label is created, but something slipped through on yours and that is completely on me.
To give a little background, I am a college studentout of Ohio. Every single culture is hand bottled by me, packed in insulated mailers with heat or cool packs matched to the forecast, and shipped Monday through Wednesday via UPS, FedEx, or USPS Priority depending on the destination. It is not a big fancy company but I put my hands on every bottle before it goes out the door.
If anything ever arrives dead, missing, or wrong I make it right immediately, no questions asked. That is a promise I take seriously with every single order.
@syon_r thank you so much for sharing your experience, that means more than you know. And toygrr I really appreciate you being fair and giving us a chance. Every customer who takes a shot on a small business like mine means the world to me and I do not take any of it for granted.
My inbox is always open if anyone has questions. Thank you all.
Ricky
Copepods For Sale
