piranhaman00
2500 Club Member
- Joined
- Jun 24, 2019
- Messages
- 4,879
- Reaction score
- 4,831
Hi all,
I just wanted to say that I had an absolutely wonderful exchange with CoralVue customer service!
I have a Reef Octopus 200INT that had the external drain tube snap off. I was bummed because I like using that feature. I sent a message about getting a replacement cup. Angie responded very fast wanting some additional info, proof of purchase, pics ect. After emailing the pics, I was responded to again, within 1hr, confirming shipping of a new cup, free of charge.
I am beyond happy with this resolve.
Thanks Angie, and CoralVue for the great customer service, I will be back because of great service like this!
I just wanted to say that I had an absolutely wonderful exchange with CoralVue customer service!
I have a Reef Octopus 200INT that had the external drain tube snap off. I was bummed because I like using that feature. I sent a message about getting a replacement cup. Angie responded very fast wanting some additional info, proof of purchase, pics ect. After emailing the pics, I was responded to again, within 1hr, confirming shipping of a new cup, free of charge.
I am beyond happy with this resolve.
Thanks Angie, and CoralVue for the great customer service, I will be back because of great service like this!
