Customer service sucks

[nanchil]

I placed an order at 4.30 PM and contacted the online rep at 4.50 to include $1.09 product to that order. I was told to shop locally. So rude. Been a customer with you guys for a long time... never expected a crapy CS from you guys... Your rep is correct... time to shop local or other online vendors. Bye.

 

[Bulk Reef Supply Verified Sponsor]

Hi @nanchil,
I'm very sorry to hear about this terrible experience. That's not the way we should be interacting with our customers. I'm going to send you a PM to see if I can get a few more details from you.

 

[randyBRS]

Thanks Adam @Bulk Reef Supply for working diligently on this one. I don't doubt that we will get this resolved for you @nanchil

@Daniel@R2R I think this is a great thread for vendor feedback. :)

 

[Daniel@R2R Verified Admin]

Hi everyone! We've moved this thread to our vendor feedback forum. Per forum guidelines only comments by the vendor and buyer are allowed in this thread in order to keep the thread clean and allow for the best potential for resolution of the issue. The only exception to this would be posted links by other parties to their own feedback threads with either party.

If you've had a separate customer service experience not related to this transaction, you may start a separate feedback thread.