I have a pump that was purchased from you guys by another company and shipped to me directly from you guys. The pump is not working and after talking with one of your associates on the phone and trying different things to try to get it going it still won't run. Now I'm told I have to ship it back at my own expense for a product that arrived non-functional because it was purchased by someone else even thought it came to me directly from you. How does this differ from if I want purchase something and have it shipped to someone else as a gift. It your product, you sent it directly to me. I don't understand why you guys don't want to deal with it now that it is not functioning. Why are you guys trying to pass the buck. This does not make me confident about purchasing products from you guys.
