Did i just get scammed by pnw custom?

[Sal.92]

Hey all,

Im relatively new to reefing.
I saw a bunch of videos and posts about PNW Custom and ordered a bunch of things from them on the 14th of November. One what was supposed to be a Christmas gift. Ive been trying to follow up with them through emails and instagram dms haven’t gotten a single response and now they’re actively posting on instagram and deleting my comments asking about my order.
i have seen threads where quite a few people have ordered and received so im confused why the lack of communication. Feels so scammy

 

[Reefing102]

Here’s another recent thread:

BUYER BEWARE PNW Custom

I don't like to do this with a small business, but I need to share the negative experience I've had with PNW custom. I ordered a Small-in-one pico with heater from PNW customs for $170 on 10/28. They say the lead time is 3-10 days, but by 11/16, I hadn't heard anything from them on shipping, so...

www.reef2reef.com

 

[PNWCustom]

Hello Mohammed, thank you for your order and supporting our small business! We had dropped our shipment off with our international shipping department shortly after completion of your order. Once it was shipped, you were also emailed a confirmation. Due to your international order during the holidays, customs clearance and acceptance this may take longer, and we have no control over this matter.

Thankfully, it appears your item has already cleared customs both here and in your home country, and is on its way to you!

 

[jmowbray]

Hello Mohammed, thank you for your order and supporting our small business! We had dropped our shipment off with our international shipping department shortly after completion of your order. Once it was shipped, you were also emailed a confirmation. Due to your international order during the holidays, customs clearance and acceptance this may take longer, and we have no control over this matter.

Thankfully, it appears your item has already cleared customs both here and in your home country, and is on its way to you!

Also looking for assistance with my order PNW. I have sent emails, FB and IG messages. Hopefully you guys are still active here.