Disappointed with Live Aquaria order

[chromis]

Don’t bother with the ORA acro pack from live aquaria. They shipped a (brown) pink birds nest coral in the Pearlberry bag and customer support refused to make it right. This wasn’t the only substitution with a lower priced coral. My advice (and their actual advice - lol) was to just order the exact coral you actually want, don’t count on getting any of the corals mentioned or shown in the photo on their site.

 

[LiveAquaria]

@chromis We sincerely apologize you are dissatisfied with the selection that ORA picked for you in October. ORA's professional team select five Premium Acropora corals to ensure you receive a premium assortment which may contain any of the following ORA® Premium coral frags. Red Planet Table Acropora (Acropora sp.), Hawkin's Blue Echinata (Acropora echinata), Pearlberry Acropora Coral (Acropora sp.), Laura's Purple Polyp Acropora Coral (Acropora nasuta), Pink & Green Acropora Coral (Acropora sp.) or similar Premium Acropora coral frags to ensure you receive a prime mix of their favorite ORA® coral frags. As a goodwill gesture, we have placed a credit on your customer file for the coral. If you are looking for a specific coral, we would recommend purchasing it separately, as it may not be available in the Assorted pack when your order is fulfilled. To apply your credit, please include your request in the “Add notes to order” box located above the “Place order” button. We hope you find this resolution acceptable and hope you have a great day.