Hello everyone Last!
Last week I placed and order from Diver's Den. One item was an Aussie yellow leather coral and the other was was bonded pair of cleaner shrimp. The order shipped out Wednesday for Thursday arrival. Mind you I am in central Wisconsin and we've had some very cold temps last week or so. Well of course it got delayed then through Fed Ex and didn't get here until Friday. The items were nearly frozen when they finally arrived on Friday. I have contacted Live Aquaria and have already received my credit for them so that's not the issue (Did lose my $10 in rewards I used though). My issue was the way my order was packaged. They were not in a styrofoam box like all my past shipments have been from Diver's Den. They were just wrapped in a what I believe to be a thermal type foam wrap/bag that was very thin. Even if these weren't delayed a day, I still think would have froze only having that thin foam wrap for insulation.
Was this a mistake by whomever packaged these or is the new way they package from there? If so, I guess I won't be ordering from them again until summer when the weather is warmer.
Last week I placed and order from Diver's Den. One item was an Aussie yellow leather coral and the other was was bonded pair of cleaner shrimp. The order shipped out Wednesday for Thursday arrival. Mind you I am in central Wisconsin and we've had some very cold temps last week or so. Well of course it got delayed then through Fed Ex and didn't get here until Friday. The items were nearly frozen when they finally arrived on Friday. I have contacted Live Aquaria and have already received my credit for them so that's not the issue (Did lose my $10 in rewards I used though). My issue was the way my order was packaged. They were not in a styrofoam box like all my past shipments have been from Diver's Den. They were just wrapped in a what I believe to be a thermal type foam wrap/bag that was very thin. Even if these weren't delayed a day, I still think would have froze only having that thin foam wrap for insulation.
Was this a mistake by whomever packaged these or is the new way they package from there? If so, I guess I won't be ordering from them again until summer when the weather is warmer.