I was wondering what your experience has been with Planet Aquariums?
I ordered an aquarium from them through a vendor back in February. The tank was delayed, but I finally received the tank this past Monday, however they shipped it with the wrong color stand (black rather than white). I was told to refuse shipment and that it would be addressed immediately.
Now in contact with FedEx as the tank is sitting in their warehouse since Monday as they are awaiting further instruction from Planet and Planet will not return their calls (they tell me 4 calls have been logged without response).
I am really getting frustrated by all of this, as it is just creating further delays and it seems that they really don't have their act together and aren't customer focused.
I read their Google reviews, but typically bad experiences tend to drive people to write rather than positive ones - so didn't pay much mind to it, but am thinking if that was a mistake.
Just wanted to know, is this common with Planet? The first foot is not starting off right and I am now concerned if this is indicative of their service overall, so would appreciate you sharing your experience.
I ordered an aquarium from them through a vendor back in February. The tank was delayed, but I finally received the tank this past Monday, however they shipped it with the wrong color stand (black rather than white). I was told to refuse shipment and that it would be addressed immediately.
Now in contact with FedEx as the tank is sitting in their warehouse since Monday as they are awaiting further instruction from Planet and Planet will not return their calls (they tell me 4 calls have been logged without response).
I am really getting frustrated by all of this, as it is just creating further delays and it seems that they really don't have their act together and aren't customer focused.
I read their Google reviews, but typically bad experiences tend to drive people to write rather than positive ones - so didn't pay much mind to it, but am thinking if that was a mistake.
Just wanted to know, is this common with Planet? The first foot is not starting off right and I am now concerned if this is indicative of their service overall, so would appreciate you sharing your experience.