Fishy Business Aquatics Feedback

[Yamil Montanez]

Fishy Business custommers please make sure you get an exact representation from them of the fish you are planning to order. I recently ordered two rainbow wrasses that I was drawn to from the website picture. The fish was not available at the time and I received an Email once the fish was in stock. I received the fish which were healthy, but not even close to what I was expecting to get. I made a claim via several email and to this day, I have not heard from them. Lessons learned first and last time ordering from them. Here are pictures of what I had ordered and what I got. Too bad that a company decide to engage in this tipe of behavior in a respected forum like this one.
@FishyBusinessAq

 

[AquaLocker]

Fishy Business custommers please make sure you get an exact representation from them of the fish you are planning to order. I recently ordered two rainbow wrasses that I was drawn to from the website picture. The fish was not available at the time and I received an Email once the fish was in stock. I received the fish which were healthy, but not even close to what I was expecting to get. I made a claim via several email and to this day, I have not heard from them. Lessons learned first and last time ordering from them. Here are pictures of what I had ordered and what I got. Too bad that a company decide to engage in this tipe of behavior in a respected forum like this one.

Somebody should have responded to you and we apologize if they did not.

That being said, you did receive a healthy rainbow wrasse. Many fish, wrasses in particular, have many variations in color that change with their age, sex, mood, surroundings, etc. We cannot show every possible variation on the website (nor would you even see that in a short visit to a store.) We are obviously going to post photos that are high quality, show a fish at it's best, and under the best lighting. We are not trying to be deceptive, but we are always going to provide the most beautiful photos of each fish species we have available. EVERY item, unless it is WYSIWYG states: Due to variations within species, your item may not look identical to the image(s) provided, nor is the sex of the item guaranteed UNLESS you are presented with an option during the selection process.

Again, we are very sorry that someone didn't get back to you immediately, that should always happen.

 

[Yamil Montanez]

I do understand that fish are not going to look exactly as shown on the picture, but what you are presenting on your site and what I got doesn't even resemble the same fish. I have purchased fish from numerous vendors and I've never experienced anything like this. I will keep the fish and hopefully they will mature and show awesome colors. Unfortunately this was my first experience with your company, first impression counts!