So my kessil A360WE is about 4 years old. It started to act strange.
The Problem: In its last couple weeks, it wouldnt turn on at scheduled time. I would unplug it. Leave it alone for about 10 minutes then plug it back in and everything was ok. Did this on 3 occasions. Then it finally died completely. Unplug it, wait, plug back in, nothing with controller plugged in. Controller unplugged it will just strobe once when intensity knob is turned and then stays off.
My Maintenance: compressed air, wipe down, and lense cleaning every week or more if needed.
Contacting company: first response from Kessil was a link to a video for trouble shooting the light and contact them with serial number after if the video did not resolve problem.
Company trouble shooting: in short the video says equipment maintenance is the cause of all trouble. All the video says to do is to wipe it out with a clean dry clothe.
Companys response: sorry trouble shooting did not work , and there nothing they can due since its no longer under the factory warranty. They offered "$50 evaluation fee and repairing fee has a based cost of $50 for minor reworking, plus $29.99 shipping". At $130 its best to just invest in a new light.
Cheaper replacement: while i search the web for solutions to my problem before contacting kessil. I came across a post, the person said kessil offered a one time discounted light at $250. So in my last email since they didnt offer me the discount.....
"Do you think it can be fixed? I was actually about to upgrade my tank and buy a 2nd a360we. But if i have to buy two new ones im probably going to go with a radion xr30.
Your thoughts on the non working A360we?"
Companys' response: "
We'd be happy to offer you a one-time discounted new light, which will come with a two-year warranty, for the price of $250.
Feel free to let me know if you have questions.
(510) 620-5250
[email protected]"
Conclusion: Good company, no complaints other then i wish the light lasted longer then 4 years. No visual damage or salt creep inside light. With a little effort you can get a brand new kessil A360WE for $250 if yours dies regardless of if its under warranty. No company likes to lose business to a competitor. $250 beats $350.
The Problem: In its last couple weeks, it wouldnt turn on at scheduled time. I would unplug it. Leave it alone for about 10 minutes then plug it back in and everything was ok. Did this on 3 occasions. Then it finally died completely. Unplug it, wait, plug back in, nothing with controller plugged in. Controller unplugged it will just strobe once when intensity knob is turned and then stays off.
My Maintenance: compressed air, wipe down, and lense cleaning every week or more if needed.
Contacting company: first response from Kessil was a link to a video for trouble shooting the light and contact them with serial number after if the video did not resolve problem.
Company trouble shooting: in short the video says equipment maintenance is the cause of all trouble. All the video says to do is to wipe it out with a clean dry clothe.
Companys response: sorry trouble shooting did not work , and there nothing they can due since its no longer under the factory warranty. They offered "$50 evaluation fee and repairing fee has a based cost of $50 for minor reworking, plus $29.99 shipping". At $130 its best to just invest in a new light.
Cheaper replacement: while i search the web for solutions to my problem before contacting kessil. I came across a post, the person said kessil offered a one time discounted light at $250. So in my last email since they didnt offer me the discount.....
"Do you think it can be fixed? I was actually about to upgrade my tank and buy a 2nd a360we. But if i have to buy two new ones im probably going to go with a radion xr30.
Your thoughts on the non working A360we?"
Companys' response: "
We'd be happy to offer you a one-time discounted new light, which will come with a two-year warranty, for the price of $250.
Feel free to let me know if you have questions.
(510) 620-5250
[email protected]"
Conclusion: Good company, no complaints other then i wish the light lasted longer then 4 years. No visual damage or salt creep inside light. With a little effort you can get a brand new kessil A360WE for $250 if yours dies regardless of if its under warranty. No company likes to lose business to a competitor. $250 beats $350.
usually with regular maintenance they last quite a bit. I've had my AP700 now for 9 months, but before that I had a pair of a360s for 2 1/2 years with no issues. And to my knowledge the person I sold them to still has them going strong. But I agree kessils customer service is amazing and it's awesome that they were willing to offer you a deal on a new light 
