GHL Help

[rbtmcardle]

I have been a GHL user since 2017, have well over $10k of purchased equipment, and much of that this year - 3x Doser 2.2, Doser Maxi, Mitra's, KH director, IonD, versia stream, 3 a total of 6 lightbar3 (been waiting for 3 of them since May)

I travel a lot internationally for work and this system has been amazingly stable, with zero failures.

The equipment is generally amazing, very very well built, seemingly bullet proof, however, I have struggled mightily with communication from a post purchase / delivery sense and most recently with an open ticket regarding the AD-in card for my skimmer cup overflow float sensor. This ticket has been open since June 29.

I have had one cup overflow due to something causing an "over-foaming" that bubbled over my sump and caused floor damage, had the sensor worked, the skimmer pump would have shut down and no damage caused.

I have posted on GHL forum, Gael has answered me, expecting that I would eventually get an answer from someone in GHLUSA.. still nothing.

It is troublesome that I feel I have to write this, I really like the hardware and system in general and hate to give "haters" ammunition but at some point, enough is enough.

@Matthias Gross - how many calls do I have to make to GHLUSA with no answer, how many emails to sales@ghlusa with no answer.. when will someone answer my ticket?

 

[Matthias Gross]

The haters will always appreciate ammunition. But this is not only for my company, I think it is not different for other companies in this industry.
Anyway, we don't discuss support cases in the public, your ticket has been processed, we will continue there.

 

[rbtmcardle]

Thank you. I will answer in the ticket system now that the support ticket has been answered