- Joined
- Apr 19, 2020
- Messages
- 34
- Reaction score
- 31
Hi everyone, just going to post this as a warning to others.
Anybody that has read my thread on my profilux 4e set will know i had a major problem with the 6e powerbar which ended up being the ribbon connector loose due to handling issues on delivery.
When I was hunting through various threads for ideas,( ended up doing ticket to ghl and given instructions to take apart ) I was a bit alarmed at the amount of times I was seeing warnings for different bits of ghl kit that the warranty could become invalid .
The reason I bring this up is ,
guess what ?
That same powerbar failed well within the warranty period. Not the end of the world as I had purchased 2 other powerbar 6e as well as loads of other ghl kit. Lots of money spent to make reefing life as easy as possible.
Contacted ghl for details on warranty returns and £36 for delivery to Germany later i sat back awaiting the response, but with a niggle in the back of my mind about all the ghl warnings of warranty invalidation. But kept telling myself that as it was the one that I had had a nightmare with it must be something to do with damage received when it was originally delivered to me.
Bet you can't guess the response from ghl !
Yep you guessed it....this is not a warranty claim due to overload or over voltage ! I will attach the email.
Well all of my electrical devices including powerbar are surge protected.
The other 2 powerbars are fine, never had any problems with them.
The other thing that comes to mind is these are supposed to be smart powerbars...surely that should include cicuit protection !!!!!
Well my experience with ghl products has not been good, coupled with an app that glitches, loaded and reloaded many times on my note9, and an operating system that is not always intuitive to use.
I do wish I had purchased a different system, but as I have spent so much money,including paying for an ion director that I am still waiting for, I will stay with it until other items fail but will NOT purchase anymore GHL products other than stuff I need to maintain equipment as I have no faith left in the company.
Shame it should be the best on the market with a warranty to match.
Anybody that has read my thread on my profilux 4e set will know i had a major problem with the 6e powerbar which ended up being the ribbon connector loose due to handling issues on delivery.
When I was hunting through various threads for ideas,( ended up doing ticket to ghl and given instructions to take apart ) I was a bit alarmed at the amount of times I was seeing warnings for different bits of ghl kit that the warranty could become invalid .
The reason I bring this up is ,
guess what ?
That same powerbar failed well within the warranty period. Not the end of the world as I had purchased 2 other powerbar 6e as well as loads of other ghl kit. Lots of money spent to make reefing life as easy as possible.
Contacted ghl for details on warranty returns and £36 for delivery to Germany later i sat back awaiting the response, but with a niggle in the back of my mind about all the ghl warnings of warranty invalidation. But kept telling myself that as it was the one that I had had a nightmare with it must be something to do with damage received when it was originally delivered to me.
Bet you can't guess the response from ghl !
Yep you guessed it....this is not a warranty claim due to overload or over voltage ! I will attach the email.
Well all of my electrical devices including powerbar are surge protected.
The other 2 powerbars are fine, never had any problems with them.
The other thing that comes to mind is these are supposed to be smart powerbars...surely that should include cicuit protection !!!!!
Well my experience with ghl products has not been good, coupled with an app that glitches, loaded and reloaded many times on my note9, and an operating system that is not always intuitive to use.
I do wish I had purchased a different system, but as I have spent so much money,including paying for an ion director that I am still waiting for, I will stay with it until other items fail but will NOT purchase anymore GHL products other than stuff I need to maintain equipment as I have no faith left in the company.
Shame it should be the best on the market with a warranty to match.