GREAT CUST. SUPPORT!!!

specialk · Mar 29, 2017

Hey all
So I am not one to post about vendors and businesses, BUT I was extremely impressed with saltwater aquarium.com as this was my 1st time ordering from them and using them

Ordered a Hanna UL H 713 checker ... found out it was the wrong one (after I used it several times) emailed their customer support and in letting them know what was going on, they shipped me the Hanna Checker I needed (H 736) right away, with no charge -- AND I still have not even returned the other one yet.

Obviously I am going to send the other one back, but over all I was EXTREMELY impressed with how easy and how out of their way they went to accomodate me.

Will def use them and buy from them again and I urge others to as well!!

Gargamell · Mar 29, 2017

I was also impressed with them, they have a text number on their site and I sent a text to check the availability of a product and they responded back to me in about 5 mins.

specialk · Mar 29, 2017

Gargamell said:
I was also impressed with them, they have a text number on their site and I sent a text to check the availability of a product and they responded back to me in about 5 mins.

Yah I know BRS is big on here and thats where many go (and they do have good customer service as well obviously) but from my experience, I got my product QUICKER and found the customer service as good if not better.

specialk · Apr 3, 2017

Gargamell said:
I was also impressed with them, they have a text number on their site and I sent a text to check the availability of a product and they responded back to me in about 5 mins.

I actually tried the text message customer support function - and it did NOT work. Bummer. No reply