Neptune Customer support = Non Existant

  • Thread starter Thread starter Jbrew
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Jbrew

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Ive got anew APex A3pro with a trident. PH probe wont calibrate. Put in a support ticket and it took 5 days to get a response to which all they said was we are backed up and then told me to reply with a bunch of answers that are all already in my original ticket because they didnt read the ticket. I responded and its been 4 days since then and i havent heard anything back. I enjoy the system but i think its about to get returned
 
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WHAT KIND OF SUBSTRATE ARE YOU RUNNING ON YOUR TANK?

  • Bare bottom

    Votes: 5 26.3%
  • A shallow bed of fine sand

    Votes: 4 21.1%
  • A shallow bed of coarser sand

    Votes: 3 15.8%
  • A deep sand bed

    Votes: 3 15.8%
  • Mixed substrate or varying sand depth

    Votes: 4 21.1%
  • Some other substrate (posted in the comments)

    Votes: 0 0.0%
  • I don’t have a reef tank yet

    Votes: 0 0.0%
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