Neptune Support Contact help

[Jbrew]

Anyone know how to get ahold of Apex support? I put in a ticket 4 days ago and they havent even looked at it.

Ive got an Apex A3 pro and during setup the PH probe wont calibrate and its reading way off. I put in a ticket for it and crickets after 4 days. This is a brand new unit and i just need a replacement.

 

[Reefer Matt]

Looks like you’ll have to call on Monday.

 

[Tangdora]

What kind of numbers is it showing when you put it in the tank. Did the bottle that the probe come in have liquid or was it dry. Also if you botched the calibration you may need to reset the calibration first before attempting to calibrate it again.