Follow along with the video below to see how to install our site as a web app on your home screen.
Note: This feature may not be available in some browsers.
I'm in UK and my latest email says they are arranging courier the exchange the complete checkersThe email from Hanna said to dispose of the old kit so now they want it returned to get replacement
Good Morning, When you purchased your Magnesium Checker it was the newest addition to our Checker range and we are now aware of a potential issue with our choice of liquid reagent which has turned out to be susceptible to aging more rapidly than we anticipated when exposed to heat. Due to the exceptional hot weather experienced over the summer we have received reports from some customers of erroneous readings being obtained which are a result of the liquid reagent deteriorating due to exposure to high temperatures. Of course we are not in control of the weather and so with the likelihood that we will experience similar hot summers in future we have taken the decision to withdraw the liquid reagent method and replace it with a powder reagent method. This decision meant modifying the design of our Checkers and the packaging they are supplied within to accommodate the switch from liquid to powder reagents. We are writing to you today to ask that you return your existing Checker and any unused liquid reagent so that we may replace it with a brand new Magnesium Checker complete with powder reagents. We will pay for the courier collection of your old liquid based Checker and we will pay for the delivery of your free of charge brand new powder reagent Magnesium Checker replacement. All we ask you to do is follow this link and provide us with an address plus some contact information for any further communications regarding the collection and delivery of your Checker so that our courier company can collect your old Checker from and deliver your new Checker to. With apologies in advance for any inconvenience this may cause you. From all the team here at Hanna UK |
So I just submitted a question on Hanna's website about this and I received this notice:
THANK YOU FOR POSTING A QUESTION!
Please click on the link in the confirmation email we just sent you to submit your question.
Your question will appear on the site once someone answers it.
So, if they don't like the question, it does not appear on their website.
Take that for what you will... #hannahinstruments[/nHASH]