Hi
Being relatively new to this hobby, I wanted to sense check something. I recently bought a Hanna pH checker from Amazon which just did not work from the day I procured it. Having sent it back to Hanna, I've received an email from one of their agents who is proposing to charge me for a replacement filament. The filaments on these devices are expected to last for around 6 months usage so they do not warrant longer than this is what I was told initially.
I paid £60 ($80). Leaving aside the fact that I have had no usage of this at all as I made the mistake of not buying direct so they will not do anything for me whatsoever (having initially told me to send it back), are people genuinely only getting 6 months usage out of these things?
Thanks
Being relatively new to this hobby, I wanted to sense check something. I recently bought a Hanna pH checker from Amazon which just did not work from the day I procured it. Having sent it back to Hanna, I've received an email from one of their agents who is proposing to charge me for a replacement filament. The filaments on these devices are expected to last for around 6 months usage so they do not warrant longer than this is what I was told initially.
I paid £60 ($80). Leaving aside the fact that I have had no usage of this at all as I made the mistake of not buying direct so they will not do anything for me whatsoever (having initially told me to send it back), are people genuinely only getting 6 months usage out of these things?
Thanks