Has anyone deaalt with Aquarium Specialty?

[Harry_Y]

I ordered 8 light bulbs and a light shield, The Bulbs came last week.

Then I got a message that the Light shield will be delayed
in shipping (should have shipped middle of last week)

I called and e-mailed them and get no response at all.


I was all set to place a second order with them
then I thought lets see how the first order goes.

Right now not so good :squigglemouth:

Is this normal for them????

 

[bct15]

I made an order with them, they seem to drop ship from the manufacturer...so if the manufacturer is moving slow could take some time to get all of your stuff. It took a good bit of time to get my reflectors and ballasts from ice cap.

I didn't have trouble getting in touch with them though...just called them up.

 

[TChristman1]

I ordered a light fixture and had a slight problem that the halide bulb was broken during shipment. They took care of it so I would not worry.

 

[swissgaurd]

ive been dealing with AS for years.
scotts service is top notch.im sure hell get back to you very soon

vic

 

[Harry_Y]

Thanks all, it just seems weird

I don't think they took my $40 and split the country
It's just that it is holding me up and I'd like a status.

---Edit---

I got a phone call from them today, and they say it should
be shipping and just waiting for a tracking number.