I haven't heard this either.
@H.herry, how do you find this helps?
I run mine in the sump with a 9" water level. Pump is set to 36 watts. Outflow is submerged. When setting initially, I turn the dots nearly opposite to get the outflow nearly closed and dial back from there to fine tune. The height is set just below the bottom of the collection cup. I like setting the wattage lower as it generates a better quality foam in my system and I can dial the level of collection if going for a drier or wetter skim.
I have a heavier bioload with a 330 gallon system, but I downsized as the skimmer as it is also set past an automatic filter roller.
This is an awesome skimmer, but it's important to maintain inside the skimmer periodically. The bubble plate will get clogged affecting the performance. I've had stomatella shells or bubble algae clog the plate up and having learned from this plan to take apart and clean the bubble plate every 6 months or so.