Help!!Install ION DIRECTOR

[luxon1985]

I recently purchased an ION Director. Now, after a month, it's giving me an error. I noticed that the vent tube had water in it. The manual says it should go inside the sump, but I read elsewhere that it should go into the wastewater container, but without touching the water. Where should it actually go? thank's

 

[Freenow54]

According to AI it can go to the sump but not submerged. It is supposed to prevent back pressure . Perhaps you have a blockage ? as to waste water the waste water container must be vented. I have no idea what a waste water container is

 

[Freenow54]

Another possibility is that it is siphoning water back into the tube on shutdown ? I was wrong about the sump says can be in the water but not deep. With that said I personally would not put a vent under water. Would not mind knowing the result

 

[luxon1985]

I've now opened a support ticket because I've had the Ion Director for a month and it's been giving me a sensor error when measuring calcium... Let's see what they say