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Have you tried using the included rubber gasket that sticks to the dry side.
How did you place them together? Try setting the wet/dry sides together first then powering it up, then fine tuning positioning
Thanks for the response, as expensive as these are they should be right out of the box, I will wait the 2 weeks and see thoughIt's important to remember all VorTech wetsides have a 2 week break in period. To properly break in your wetside, be sure to run your MP10 in constant mode (green dial) at it's lowest speed. Gradually increase that speed over the course of 2 weeks at which time you can change to your desired mode/speed. If you continue to encounter a noise issue, be sure to measure your aquarium's wall thickness and use the included spacer if necessary. Additionally, it's very important to ensure you have the dryside supported using the supplied hanging tabs. Finally, contacting our customer service department directly would be a good option after break in. [email protected] Attn: Alex or 1-800-785-0338 Ext. 2
Alex Y
EcoTech Marine Customer Service Manager
It's important to remember all VorTech wetsides have a 2 week break in period. To properly break in your wetside, be sure to run your MP10 in constant mode (green dial) at it's lowest speed. Gradually increase that speed over the course of 2 weeks at which time you can change to your desired mode/speed. If you continue to encounter a noise issue, be sure to measure your aquarium's wall thickness and use the included spacer if necessary. Additionally, it's very important to ensure you have the dryside supported using the supplied hanging tabs. Finally, contacting our customer service department directly would be a good option after break in. [email protected] Attn: Alex or 1-800-785-0338 Ext. 2
Alex Y
EcoTech Marine Customer Service Manager
Fwiw taking my brand new wetside apart, cleaning it and putting it back together quieted it down dramatically, hopefully yours does as wellThank you Alex