Hi I desperately need help with my reefwave 45 gyre

[TB10196221]

Hi if anyone would be able to help me sooner then customer support is really appreciate it, so background is I have updated the firmware and deleted and repaired my 45 to my app at least 4 times and it says all the connections go through fine then tells me I am connected at the end just for me to go to set up my wave patterns and I see “no data/no connectivity” I will attach images and I really hope someone can help me here.

 

[blaxsun]

Did you switch your network to the 2.4GHz network after configuring the Red Sea ReefWave? ReefBeat needs a 2.4GHz network to control the devices (5GHz won't work).

 

[TB10196221]

Did you switch your network to the 2.4GHz network after configuring the Red Sea ReefWave? ReefBeat needs a 2.4GHz network to control the devices (5GHz won't work).

Yes it is on a 2.4

 

[blaxsun]

Yes it is on a 2.4

You could try force-quitting the app or powering your phone. If neither of those work you’ll probably need to reach out to Red sea.