I am going slow. Would be a year before I actually got my main tank wet. It is just frustrating that the most reputable company I knew of is not as good as I thought. I will reevaluate everything and try another company maybe.
They are not able to help. I got a nice snarky email sent to me telling me how mistakes happen and just deal with it. The person who held the tank I paid for for ransom is the customer service manager. I did receive one nice email that apologized and seemed sincere. But after talking to the first person who totally wound up blowing me off, and then being dealt unfairly with by whom I later found out was the manager, I have zero trust in the company. I will put it all on hold and look into it again at a later date if and when I move to a more suitable location. That company sucks and I have zero trust in them.
They offered 3 separate times to have it picked up. The first time, nothing happened. They don’t even have a record of that call. The second time was when I found out it would cost me 20 bucks. The third time I already loaded it up on my bicycle trailer and was walking the mile in 15 degree weather in a blowing snow storm to drop it off at the UPS store. But they also gave me 20 bucks in points at there site. I will give those away in the form of a gift card to whomever wants them.
IMO they are the best. Mistakes happen. Ive made plenty of my own mistakes with my tank and with ordering things online.
Mistakes happen and I have made some whoppers in my time. The issue is not making them, but how you deal with them. They dealt with their mistake in an unacceptable way to me. I feel they lied to me twice. And then the snarky email saying mistakes happen was just too much. If they are the best, I am definitely out.
He wasn't able to help in a way I found acceptable. The snarky comment was just the icing on the cake. I work in customer service. I have been in this industry for 20 years. I cannot accept poor customer service. An honest apology and some empathy was all I was looking for. Instead he just told me basically that mistakes happen and deal. Same as most of the people on here. The mistake happening is not the issue. The problem is how the company did not handle the simple situation. After not dealing with the situation how they said they would during the original phone conversation, they made it worse by refusing to send me my item until after I returned the wrong one that I never ordered. I live in a very remote and extremely cold location. I also cannot be cars without having major panic attacks. I understand I have unusual circumstances. I have lived with these issues for years. I cope and not only survive, but I excel at things I enjoy doing. I am truly brokenhearted over this whole scenario.
The problem is not me, but how a company treated me. I can fix and deal with just about anything life throws at me. But poor customer service is completley unacceptable. I have done it for 20 plus years.
I deal with much bigger issues everyday in my job. I have had to save peoples lives. I was a 911 dispatcher while also managing the front desk at a 245 room hotel. Don't think for a second I am not able to deal with emergencies. I deal with life threatening emergencies on a regular basis. I mountain bike 50 plus miles into remote country. Bikes break down. Only myself to get out. Myself is not the problem. I have to rely on online to companies because of my unique situation and if the service is poor, I have to look at other things.
