- Joined
- Dec 9, 2015
- Messages
- 187
- Reaction score
- 44
looking into getting a wholesale account how would I go about finding one or how does this work? Looking for mostly coral thanks in advance
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Best thing you said "employees that know there stuff" I hate going in a lfs and they don't have a clue. Most are just kids get a paycheck which is fine. But o can't stand when you ask somthing and they don't know so they give you Miss infoI agree I just got someone to fun a substantial amount of money I to building a very big frag tank for sps and lps and if things go as planned have a saltwater specialty store where it's a mom & pop vibe with sick corals at an affordable price and employees who know their stuff.
I think it'd be helpful to encourage a "culture" within the store where, if an employee doesn't have the correct answer, they feel free to _say_ that, but are encouraged to reach out to the owner or others who have the answer and contact the customer to relay it.
"I don't know the answer to that, but I'll find it, and if you'd like to leave your email or 'phone number, I'll get that information to you as soon as possible!"
~Bruce
That's definitely an issue I have seen. I'm a 16 year old and work at one of my lfs and some of the newer employee's often have a hard time figuring out how to deal with this and it can make it difficult for them over time. Once they know that they can simply ask another employee there for assistance they become much more comfortable and they learn throughout the prosses as well.I think it'd be helpful to encourage a "culture" within the store where, if an employee doesn't have the correct answer, they feel free to _say_ that, but are encouraged to reach out to the owner or others who have the answer and contact the customer to relay it.
"I don't know the answer to that, but I'll find it, and if you'd like to leave your email or 'phone number, I'll get that information to you as soon as possible!"
~Bruce