Hydor wavemaker cracked my glass

[ussj4brolli]

I spoke to John Ngyen on the phone this morning, whom is the Director of customer service for Hydor in Sacramento, California.

They are claiming that it is IMPOSSIBLE for their pump, to crack my tank. I clearly took a video (among other videos) that clearly show that the crack, went RIGHT through where their "super safe" magnet system was placed. They are blaming it on the tank manufacturer, the tank manufacturer is blaming it on the pump. I need direction here please. I will "test" the pump to see if it vibrates or something... but they are saying even if i send it to them "they wont test it" so its a who cares situation... Ive lost live sand, creatures, and jugs and jugs of nutri-seawater at 24.99/ea...

 

[tigerdragon]

I would have to think it is a manufacturing defect in glass of tank i ran the koralia magnum 2750 in wave mode on my 90 with no issues ran them for over 3 months before i switched to jebao rw15's.mif you got a straight crack through the mag top to bottom i would have to say there was a prob with the glass itself and prolly would have happened with any wave maker

 

[ussj4brolli]

I would have to think it is a manufacturing defect in glass of tank i ran the koralia magnum 2750 in wave mode on my 90 with no issues ran them for over 3 months before i switched to jebao rw15's.mif you got a straight crack through the mag top to bottom i would have to say there was a prob with the glass itself and prolly would have happened with any wave maker

Did you see the video? Im wondering if its some sort of issue with too much vibration or something? I will test further today

 

[tigerdragon]

I cant seem to get the vid