@Connor At CoralVue
I have several decades of experience in software, hardware, and firmware design, and ran my own DIY modular controller platform for many years. I’ve designed multiple controller systems and have been involved in aquarium monitoring and automation projects for almost 30 years. Around 2022 I decided my home built system was dated and that it made more sense to move to a commercial platform than to rebuild.
Neptune was off the table, so the choice was essentially GHL vs. Hydros. I spent time on your site trying to understand Hydros, the control options and how the pieces fit together. I specifically tried to understand where Hydros IV fit in, what was needed, and how it worked compared to the GHL KH Director. I couldn’t get a clear answer from your own materials. All that I got was marketing platitudes, buzzwords, glossy photos, and graphics, but no substance or concrete information.
Your own forums and this one are full of posts from people asking basic questions that should be answered by your product documentation and website. I have pointed this out repeatedly over the years and specifically pointed to the lack of a comprehensive product matrix that lays out models, capabilities, requirements, and differences. It is a marketing staple Connor, not a joke. That a customer had to build one for you and post it here is ridiculous.
So, responding to criticism of very real, systemic marketing and documentation failures with laughing emojis does not fix the problem, it makes CV look silly. It also goes a long way to validation of my decision to avoid your products and gives context to other aspects of the product line and functionality.