I cant access Myghl

wlmalek

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Hello everybody,
My problem is similar to many others and you could be familiar with it. my p4 was connecting perfectly and I was able to connect using myghl. One morning I woke up I couldn’t get accessed. I didn’t change or touch anything. I can connect normally when I’m at home on the same network also when I connect to p4 hotspot. It’s my day 5 trying to solve it. I have looked everywhere on the internet found many with same trouble but none of the solutions worked with me. I called my network provider they confirmed everything is normal and nothing changed. I also brought 2 Network technicians they were unable to figure it out. I’m almost giving up the only solution I’m thinking of right now is to get the hammer and smash It.

wifi light is green. Ghl logo is flashing white where is was flashing blue before this problem started. I understand that p4 is connected locally but it doesn’t have access to internet I don’t know why.

i will post captures off my network and system sittings. I don’t have laptop or pc. I hope someone passed on same situation and can help me.

I like P4 it’s fantastic device worked flawlessly for 5 months before this started. one thing is I’m hoping that GHL make this process simpler and easier. I don’t know why it’s this complicated to get a device connect and work. I remember when I first start the P4 it wasn’t straight forward. I got KHD on the way right now and it feels like exam day approaching knowing it’s going to be at least a one day process.

EE6DA8FB-7764-4594-B67F-3AAC1313BD76.jpeg B13FD704-3714-474A-B42D-61028A305E58.jpeg B9482FE1-A05E-43E6-A869-A5961A7D8B92.jpeg B1AC3B40-8FFA-41D2-9E7E-84369F771E27.jpeg
 

Lasse

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It seems not be a network problem - its more like a problem with MyGHL. Can you access MyGHL with a browser?

Sincerely Lasse
 

Gaël

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It seems not be a network problem - its more like a problem with MyGHL. Can you access MyGHL with a browser?

Sincerely Lasse
Sorry, this can:

If GHL device have gateway or DNS issue, he can be acceded from a local device but if he can't do DNS resolution or access to MYGHL server you will have this issue

Gaël
 

Lasse

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Have you test this Red pen Google DNS, blue pen - my (in your case puti in yours) WiFi routers IP

1666083541845.png



Sincerely Lasse
 
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wlmalek

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It seems not be a network problem - its more like a problem with MyGHL. Can you access MyGHL with a browser?

Sincerely Lasse
I tried browser also. Same thing.
if its network problem how can I know? Technicians came I didn’t find any thing wrong.

Thanks

C8DC347F-0F71-4C7A-8F81-B35E1A23927E.jpeg
 
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wlmalek

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Have you test this Red pen Google DNS, blue pen - my (in your case puti in yours) WiFi routers IP

1666083541845.png



Sincerely Lasse
No, so all numbers would be the same except for the gateway I put the router’s IP?
 

KStatefan

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It has been very unreliable for me lately also. Some days can not connect at all others takes a few tries sometime my dashboard will come up other times i just get gray boxes with spinning circles.
 
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wlmalek

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Sorry, this can:

If GHL device have gateway or DNS issue, he can be acceded from a local device but if he can't do DNS resolution or access to MYGHL server you will have this issue

Gaël
Thanks Gaël,
I think this is the professional way to explain my problem do you have any idea where to start or how to solve this?
 
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wlmalek

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I’ve been having the same problem for weeks now - very unreliable
It has been very unreliable for me lately also. Some days can not connect at all others takes a few tries sometime my dashboard will come up other times i just get gray boxes with spinning circles.
Yes very frustrated. I hope someone had same problem and managed to solve it can help us.
 
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wlmalek

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Gaël

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