If you have any after-sales problems please contact the customer service of Noo-Psyche Facebook

[noopsyche]

This account is only used for Giveaways. If you have any after-sales problems, please contact the customer service of Noo-Psyche Facebook, where there can provide after-sale service very well. Welcome to join the Noo-psyche User Group on Facebook.

And the next giveaway is about to start!

 

[BeanAnimal]

Wow - yuck?

Facebook is a complete disaster for actual conversations and threads. Never ending "click to expand" comments, etc.
Also many people do not use or have moved away from FB for various reasons.
Feels like a step backward from an actual forum or ticketing system.

 

[noopsyche]

Our After-sales colleagues is on Facebook, there is an instant conversation, can see if online, it is faster and more convenient to send pictures and videos for diagnosis.
Facebook can log in from the web page and APP

 

[franx]

Big +1 to @BeanAnimal. I don't have a facebook account, and one out of the three lights I ordered doesn't work. I sent an email to the noopsychereeflight gmail account on Monday with no response. Is the facebook group really the only way you provide support?

 

[Lowell Lemon]

Our After-sales colleagues is on Facebook, there is an instant conversation, can see if online, it is faster and more convenient to send pictures and videos for diagnosis.
Facebook can log in from the web page and APP

Some people are restricted from Facebook due to government jobs so I suggest an alternative. I will never use Facebook, Twitter, or anything except R2R or Email period cause I am just not interested. I am old so I don't count anyway!

 

[BeanAnimal]

Some people are restricted from Facebook due to government jobs so I suggest an alternative. I will never use Facebook, Twitter, or anything except R2R or Email period cause I am just not interested. I am old so I don't count anyway!

I raised this issue when they announced that all support would be via Facebook. It is frankly, ridiculous. I do not (will not) use Facebook. Moreover, to have a private conversation you also need the horrid Facebook Messenger app. No thanks.

 

[Zach B]

Big +1 to @BeanAnimal. I don't have a facebook account, and one out of the three lights I ordered doesn't work. I sent an email to the noopsychereeflight gmail account on Monday with no response. Is the facebook group really the only way you provide support?

Pm sent

 

[franx]

Facebook question aside: in case anyone else comes across this in the future, @Zach B responded right away and is shipping out a replacement. I very much appreciate the support!