Jeremy Luke
Well-Known Member
- Joined
- Feb 17, 2017
- Messages
- 547
- Reaction score
- 358
- Location
- Northern VA
- What state or country do you live in
- Virginia
"Customer Delight" is the catch phrase I have for GHL customer support. Thank you @Marco@GHLUSA
I was thinking I might receive instructions on how I may resolve my issues in response to my message. Instead, I received, "please give me a call". Marco spent his Sunday morning showing me that my Profilux had reconnected itself to my new router, he then upgraded my firmware and re-calibrated the buttons on the unit. I have not personally ever experienced customer support like that and I am very appreciative. I will definitely be purchasing more GHL products in the future.
I was thinking I might receive instructions on how I may resolve my issues in response to my message. Instead, I received, "please give me a call". Marco spent his Sunday morning showing me that my Profilux had reconnected itself to my new router, he then upgraded my firmware and re-calibrated the buttons on the unit. I have not personally ever experienced customer support like that and I am very appreciative. I will definitely be purchasing more GHL products in the future.
