Please PM me, or contact message me on FB if you're in the group.
First line of support is the group, as pointed out if there is a solution to a "problem", posting it is always great as it will help others out, in case someone runs into the same question.
We're of course available to assist by phone, for cases that require more one-on-one.
If you can PM me the issue at hand, we can discuss and work through the issue, and setup a time for a call if required.