I got connected but nothing happens when trying to manually turn anything on or off. I can’t test or dose anything either. This thing is my second one and is only three months old.
@Reeferbadness what are you talking SD card? On a base unit? Didn’t know they have cards. Can you give me some more information?
Here's a video - which addresses this and shows issue and how to change
I had the same issues. I called support and was told to send it in. I was not 100% sure that it wasn't the APEX EL so I sent both the APEX EL and the EB832 to support with shipping return label because I was out of warranty by a year. 2 weeks later I get told the head unit was going to be $50 to fix. Then they said the EB832 was bad because of water damage. I know for a fact that was a lie because the EB832 was in a cabinet off to the side of the tank where no water could even get in it. They said it would need to be replaced. I believe they tried to scam me and I went round and round in emails trying to get a decent rep to give some decent customer service. it took a lot of asking to get anyone to tell me what exactly was wrong with both units. I am currently waiting on the package to return. Oh, and they lost the return label and tried to hit me with that. Customer service is crap! When I get this back I plan on doing a full breakdown of exactly what was messed up, what I fixed (if possible) and will prove that no water damage happened to that EB832. Look for it on here. Sorry BRS, your APEX Service is trash. When you call to try and get someone to talk to, plan on waiting for a while.
