Issue with order from AquaCave

[CaptainAndy]

About the Business


11/17/2021
Ripped me off. I returned an item that arrived broken and with parts missing. They said I should send back - it cost me $50 bucks. Three weeks later a guy named Abdul called me to tell me that they denied a refund because the return was missing a part. Refused to back down and hung up on me.

 

[aquacave]

Andy,
I followed up with Able and it looks like on Friday after he spoke with you, he submitted your paperwork to processing to be refunded. This RMA batch will be processed this Friday. You should see the refund back on your credit card within 48-72 hours once it is processed on our end.
Let me know if I can be of further help.

Albert

 

[CaptainAndy]

Andy,
I followed up with Able and it looks like on Friday after he spoke with you, he submitted your paperwork to processing to be refunded. This RMA batch will be processed this Friday. You should see the refund back on your credit card within 48-72 hours once it is processed on our end.
Let me know if I can be of further help.

Albert

Thank you for taking the time to look into this and issue a refund. I have been a customer from when you first appeared on Ebay and will continue