Issues is with auqacave

[panda0310]

Anyone ever have issues ordering from auqacave? My first order showed shipped for a while but never changed from waiting for the package when i tracked it on ups, contacted auqacave and they redone the order but now its been a while and they haven’t shipped the replacement order.

I am tempted to contact my bank and have the charge disputed.

 

[GSPClown94]

Once they accidentally shipped me the wrong item but once I contacted them they sent out the correct item. No hassle at all, overall good customer service. Try contacting them to see what’s going on with your order.

 

[painter1982]

I have had issues. Will never use them again because of it. I ordered something and they sent the wrong item. I got a RA to return it. They received it and NEVER refunded or credited me. Won’t even acknowledge it.

 

[panda0310]

Once they accidentally shipped me the wrong item but once I contacted them they sent out the correct item. No hassle at all, overall good customer service. Try contacting them to see what’s going on with your order.

This will be the 3rd time calling over it, wasnt sure if it was a common thing or not with them. It has all my salifert test and chemicals i kinda need. Im about to just order elsewhere

 

[panda0310]

I have had issues. Will never use them again because of it. I ordered something and they sent the wrong item. I got a RA to return it. They received it and NEVER refunded or credited me. Won’t even acknowledge it.

Yeah I order chemicals and all new saliferts, stuff I really needed and its been an absolute hassle. I should’ve ordered from BRS

 

[CHSUB]

Been a customer of Aqua Cave since they first opened. Albert has been awesome for advice and support. Ask for him Monday and he will fix any issue…

 

[steveschuerger]

I’ve used Aquacave several times myself. Good prices, quick service for me. Sorry if you’ve been having issues.

 

[panda0310]

Been a customer of Aqua Cave since they first opened. Albert has been awesome for advice and support. Ask for him Monday and he will fix any issue…

Well this will be my 3rd time calling about it haha. Hopefully this was just a one off type of thing

 

[whitecloud]

I have had nothing but great experiences with AquaCave! Fast shipping to the East Coast, they have items I often can't find elsewhere readily. I had an issue where a part came in broken, and was willing to either send me some Weld-on to fix if I needed it quickly or have a new part shipped to me from the wholesaler. Any email is answered quickly. I would just email or call them as they always have made it right for me.

 

[Tatted Reefer]

I've bought from them several times because their prices were better than eveyone else's on what I was looking for at the time. The caveat was that shipping did take longer but outside of that, I've had no issues.