Jebao SW15 from Discount Aquatic

[Broncfan73]

I bought a twin pack from Discount Aquatic on May 12th of this year and received them around May 17th. One quit working about 1 1/2 week ago and the other quit working about a week ago. I would think they would be under warranty after just 4 months, but I have emailed them 3 times and have received no responses. Am I right to think they should be under warranty and if so, does anyone know how to make DISCOUNT AQUATIC respond, or another email address I can send a request to?

 

[Reefer40b]

If you purchased through Ebay(discount aquatic) it says they should respond within 12 hrs... I did not see anything about more than 14 days though for a return, as I purchase the same twin pack here a month ago. I would file a claim with Ebay if still no contact, and they really should warranty this for you, hoping mine last longer than that!

 

[cmcoker]

Tried a vinegar bath?

 

[Reefer40b]

Also make sure you got green lights on the power supplies

 

[roberthu526]

MY RW8 are still going strong after a year without cleaning. Fingers crossed...

 

[Reefer40b]

Yea I got a pp4 been going a year n half now only cleaned a couple times running at 100%