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Partner member 2021
R2R Secret Santa 2020Build Thread Contributor
- Oct 1, 2018
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We would like to apologize for the issues you've been experiencing with your Kamoer pump.
Late last week, we heard a few reports from users that they were having difficulty with the Kamoer app on their late-model Apple/iOS phone. More reports trickled in over the weekend and into this week. We have shared every instance of this that we have heard about with Kamoer.
It is our understanding that they are now working on a fix that will either be resolved through an update to the app or by downloading a new version of the app. The timeline they have given us for this fix is the end of this week.
The most recent dosers from Kamoer like the X1 and F4 PRO are extremely popular and fortunately so far this situation seems to only be impacting a small set of users. But we feel awful that you aren't able to use the pump at the moment!
We are hoping that you'll bear with us until the app is repaired so that you can be another happy Kamoer user!
If you happen to have an Android device handy, you could set the doser up using another device in the meantime.
If you haven't already done so, please email us at [email protected]. That way, as soon as we hear that the app is repaired, we will reach back out with instructions on how to download and use it.
Any known issues with Pixel 2 phones on Android 10 right now? 9/10 times I'm told my pump belongs to another user or that there's just a connection issue in general. I've gone through the whole unplug/replug, disconnect bluetooth/reconnect, restart phone, etc routine many many times now. I'll shoot an email over to the above address as well.