I probably made 4 orders with overnight shipping in the last 3 months
3 of them arrived 48 hours later. I get it, UPS is responsible , but at some point as a company you are only as good as a the weakest link.
We, customers are PAYING for overnight shipping. Mostly to minimize stress on animals and increase odds of survival.
Over my various orders, they sent me sick fish, dead starfish on arrival, wrong corals.
Of course their willingness to take financial responsibility is limited. Customer service is robotic at best.
The experience has become unacceptable.
Fellow reefers, can you recommend a better company for livestock online?
Thank you
3 of them arrived 48 hours later. I get it, UPS is responsible , but at some point as a company you are only as good as a the weakest link.
We, customers are PAYING for overnight shipping. Mostly to minimize stress on animals and increase odds of survival.
Over my various orders, they sent me sick fish, dead starfish on arrival, wrong corals.
Of course their willingness to take financial responsibility is limited. Customer service is robotic at best.
The experience has become unacceptable.
Fellow reefers, can you recommend a better company for livestock online?
Thank you