Hey everyone,
Let me start by saying I have a tough time writing negative reviews as I like to give any business a chance. However, I can't do this with this company as they refuse to answer calls and emails. Also, let me apologize if this is not the best write-up.
I placed an order last Sunday for a single head of torch coral for the value of USD 450 and realized that there was an error in the shipping address. So I reached out via their website's contact us option and I also called and left a voice mail explaining the issue plus provided the correct address.
Fast forward to Monday afternoon and I still have no response. Tuesday same thing no response. I end but having to call 3-4 more times to get someone on the phone for them to tell me to text a number the correct address. Well, I text the number... no response... Wednesday comes around and I have to call again and get told the same thing text the address so I do and that the coral will have tracking sent Thursday/will be shipped Thursday. Also still no response on the text of the correct address.
Here it is Friday there is no coral delivered, no tracking, and cannot get anyone to answer the phone to figure out what is going on.... Now, normally, If this happens I would start a dispute via the way I paid for the coral to try and get my money back however, being I paid via Gpay there is nothing that Google can do because the payment has cleared. Google states that I need to communicate with the vendor for correction.
At this point, I don't even care about the coral. I want my money back.
TL;DR: In short this is the worst customer service from any coral company I have ever ordered from. I will not and would recommend that you do not order from them. Let my 450 lessons be one for you as well.
Let me start by saying I have a tough time writing negative reviews as I like to give any business a chance. However, I can't do this with this company as they refuse to answer calls and emails. Also, let me apologize if this is not the best write-up.
I placed an order last Sunday for a single head of torch coral for the value of USD 450 and realized that there was an error in the shipping address. So I reached out via their website's contact us option and I also called and left a voice mail explaining the issue plus provided the correct address.
Fast forward to Monday afternoon and I still have no response. Tuesday same thing no response. I end but having to call 3-4 more times to get someone on the phone for them to tell me to text a number the correct address. Well, I text the number... no response... Wednesday comes around and I have to call again and get told the same thing text the address so I do and that the coral will have tracking sent Thursday/will be shipped Thursday. Also still no response on the text of the correct address.
Here it is Friday there is no coral delivered, no tracking, and cannot get anyone to answer the phone to figure out what is going on.... Now, normally, If this happens I would start a dispute via the way I paid for the coral to try and get my money back however, being I paid via Gpay there is nothing that Google can do because the payment has cleared. Google states that I need to communicate with the vendor for correction.
At this point, I don't even care about the coral. I want my money back.
TL;DR: In short this is the worst customer service from any coral company I have ever ordered from. I will not and would recommend that you do not order from them. Let my 450 lessons be one for you as well.
