This sucks 2 of the 12 corals I got are dead or dying the most expensive $350 and the cheapest $25. Did this happen to anyone else?
Sorry to see that. Yes, sometimes shipping/handling/dipping can cause hammers to do this. We will make sure we take care of you, no problem. I tried to call you, but your phone number was invalid. Thank you!
Just Spoke to Will from AquaSD, they are going to send a replacement coral out to me. That`s what you call Great Customer Service, and that`s why I always enjoy doing business with them from Live Sales to E-bay auction. They always have great corals at great prices. Thanks again Will and everyone at AquaSD
The same thing happened to one of the two hammers that I purchased. Was retracted upon arrival which is expected due to shipping. A bit of water in the box but all the coral bags were full so its expected again. I acclimated both the same and placed them in my the tank went to work. I work nights so when I woke up the next afternoon mine looked like this. I did not receive the same response sadly because I was past the 2 hour window. Woke up this afternoon (morning for me) and saw this. I wish my response was more like yours.
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