- Joined
- Sep 21, 2017
- Messages
- 31
- Reaction score
- 24
This review is for liveaquaria.com in recent years since Petco took over.
I've been ordering for liveaquaria for over 10 years and I have to say it has gone downhill since Petco took over. The changes to policies like adding box charges or store credit only didn't do them any favor for points.
I've made numerous orders this year for both livestock, frozen, and dry goods. Dry goods all arrived fine but the same can't be said for livestock or frozen. I've had the wrong fish size sent to me, sick fish with lymphocytosis (from Diver Den), and wrong frozen food sent.
All issues were resolved with the customer support so I would still order from them but the quality control prior to sending out fishes or goods have gone down.
The bottom line and cost savings from a corporate perspective is diametrically opposed to customer service. This is just a fact that I accept but the continuous degradation of overall services and lack of QC is worrisome.
Liveaquaria used to be my go to store, especially Diver's Den; but no more. With the abundance of online vendors out there, I have so many other choices and can take my business elsewhere. What once was a great company is now just a better version of Petco.
Communication: Customer service team do reply on time. (5/5)
Packing and shipping: No issues with packaging or shipment. Delays are always the fault of UPS. (5/5)
Live Specimen/Frozen food/dry product: (2/5); (4/5); (5/5) respectively
I truly hope that liveaquaria focus more on quality control. I will still do business with them, just not as much as I used to.
I've been ordering for liveaquaria for over 10 years and I have to say it has gone downhill since Petco took over. The changes to policies like adding box charges or store credit only didn't do them any favor for points.
I've made numerous orders this year for both livestock, frozen, and dry goods. Dry goods all arrived fine but the same can't be said for livestock or frozen. I've had the wrong fish size sent to me, sick fish with lymphocytosis (from Diver Den), and wrong frozen food sent.
All issues were resolved with the customer support so I would still order from them but the quality control prior to sending out fishes or goods have gone down.
The bottom line and cost savings from a corporate perspective is diametrically opposed to customer service. This is just a fact that I accept but the continuous degradation of overall services and lack of QC is worrisome.
Liveaquaria used to be my go to store, especially Diver's Den; but no more. With the abundance of online vendors out there, I have so many other choices and can take my business elsewhere. What once was a great company is now just a better version of Petco.
Communication: Customer service team do reply on time. (5/5)
Packing and shipping: No issues with packaging or shipment. Delays are always the fault of UPS. (5/5)
Live Specimen/Frozen food/dry product: (2/5); (4/5); (5/5) respectively
I truly hope that liveaquaria focus more on quality control. I will still do business with them, just not as much as I used to.