Just got back in to the hobby and have started stocking my tank. I have placed 3 orders with live aquaria and all have arrived super cold and half of the items are dead. I do not have a LFS close to me, so online is my only option. The only reason I place orders beyond my original order was due to credit that needs to be used. So far I have had a claim on all 3 orders. I used up the last of my credit on 5 banded trochus snails knowing that the shipping cost more than the snails, but I figured I can not get them locally and snails should be pretty hardy to ship. I was wrong, 2 of the 5 were DOA due to a shipping delay. Now I have credit for 2 snails that I will never use because shipping costs are so high. Just wondering if I just have bad luck or if other people have experienced the same. I have ordered from a different online retailer and had no problems with that order (maybe I was lucky)