Marcorocks

[Tx Medic]

I ordered 80Lbs of sand from marcorocks a while back and when it arrived my brother set it inside my fish room and I am setting up my tank right now and I go to grab my sand and they only sent me 40Lbs. Very aggravating I mean seriously only half the sand I ordered.

 

[vic67]

How long ago was "a while back"? MarcoRocks is usually very good with customer service. You should send them an email and find out with happened.

 

[Tx Medic]

Aug. 1st is when I placed the order. I e-mailed them yesterday and left a message yesterday morning. Im hoping to hear from them asap im trying to get this tank up. I really hope we can work something out, all I hear about marcorocks is good stuff and I hope it was just a fluke this time. The sand I did get is awesome though

 

[Marco67]

Hi TX,
Thanks for your order.
Unfortunately UPSP priority must have lost one of your boxes.
If you just call we'll get it replaced right away.

 

[Tx Medic]

Ok just spoke with them and its taken care of A++ for customer service.