Marinedepot.com return BEWARE

[h2pvnus]

Hi. So i called marinedepot today to return the undersink adapter of the the RODI unit beacause it leaking at the tube and the push connect. The customer rep checked and told me to wait, 5 minutes later another guy get on the phone and told me that i cant just keep order and return item that would be an issue for them. I told them im some item im not even open or water test. I just dry fit because how can you know for sure that the item you buy will fit. I asked him what issue that you gonna get, he quiet then just keep mention that i cant return item that would be an "ISSUE" for them. He said he will do a good will return for me this time but if it happened again they will stop doing business with me. I mean in case we have to return we are the one that pay shipping not them. This is USA you have the right to return if the item are new and unopened. Bad experience with them today i guess i just go with different online retailer. I order stuff from BRS too and returm too never have problem like this. So yeah BEWARE of MARINEDEPOT.COM

 

[MarineDepot]

Hi. So i called marinedepot today to return the undersink adapter of the the RODI unit beacause it leaking at the tube and the push connect. The customer rep checked and told me to wait, 5 minutes later another guy get on the phone and told me that i cant just keep order and return item that would be an issue for them. I told them im some item im not even open or water test. I just dry fit because how can you know for sure that the item you buy will fit. I asked him what issue that you gonna get, he quiet then just keep mention that i cant return item that would be an "ISSUE" for them. He said he will do a good will return for me this time but if it happened again they will stop doing business with me. I mean in case we have to return we are the one that pay shipping not them. This is USA you have the right to return if the item are new and unopened. Bad experience with them today i guess i just go with different online retailer. I order stuff from BRS too and returm too never have problem like this. So yeah BEWARE of MARINEDEPOT.COM

Hi h2pvnus,

My name is Dan and I am the CSR Supervisor that spoke with you on the phone today.

You have made an excessive amount of returns within the past year, so we flagged your account so we could speak with you about it when you made your next return.

The issue is not the undersink adapter—in which I told you I will accept back since it will not fit—but the fact that you return more than half of your orders with us. This is what I wanted to bring to your attention.

We are more than happy to accept your return. However, we cannot continue to do business with you if you keep ordering from us just to return the products as it requires a lot of processing time from multiple departments here.

All we ask is that if you are unsure about a product, please ask us before you place your order. Our customer service staff are all very knowledgeable, experienced hobbyists that are here to answer your questions.

As for your remark about shipping, you are a local customer that has always used our Will Call option, so I am unsure what you mean by paying for shipping. If you have any further questions, comments, or concerns, please feel free to call and ask for me directly.

Thanks,

Dan
CSR Supervisor
1-800-566-3474

 

[h2pvnus]

Hi h2pvnus,

My name is Dan and I am the CSR Supervisor that spoke with you on the phone today.

You have made an excessive amount of returns within the past year, so we flagged your account so we could speak with you about it when you made your next return.

The issue is not the undersink adapter—in which I told you I will accept back since it will not fit—but the fact that you return more than half of your orders with us. This is what I wanted to bring to your attention.

We are more than happy to accept your return. However, we cannot continue to do business with you if you keep ordering from us just to return the products as it requires a lot of processing time from multiple departments here.

All we ask is that if you are unsure about a product, please ask us before you place your order. Our customer service staff are all very knowledgeable, experienced hobbyists that are here to answer your questions.

As for your remark about shipping, you are a local customer that has always used our Will Call option, so I am unsure what you mean by paying for shipping. If you have any further questions, comments, or concerns, please feel free to call and ask for me directly.

Thanks,

Dan
CSR Supervisor
1-800-566-3474

What do mean bring the attention. You think i bought then bring home open and change stuff in there. I always return in new and unused condition as state on your company policy some items i change my mind and not return at all. Plus your company policy does not state that i cant return or return more than than normal.