Marketplace error message at checkout

Tradam Yaks · 2026-09-29T10:23:41-0400

At the very end of the checkout process, after hitting checkout and a prompt popping up saying payment processing, I get taken back to the purchasing screen to see this message in the bottom in red: "We could not retrieve data from the specified Element. Please make sure the Element you are attempting to use is mounted and the ready event has been emitted." I see no pending payment or anything and the item I want gets listed as sold for about 5 minutes before returning to Marketplace.
I tried purchasing 2 different items several times with 2 different cards but kept getting the same message. I reached out to R2R via contact us page but while waiting for a reply I figured someone may know the answer here.

ajhudson15 · 2026-09-29T11:03:57-0400

i had this happen and for some reason when i decided to abbreviate the state box it finally went through. i live in indiana and was typing out the whole state. i changed it to IN and it went through fine. weird

Tradam Yaks · 2026-09-29T11:41:45-0400

ajhudson15 said:
i had this happen and for some reason when i decided to abbreviate the state box it finally went through. i live in indiana and was typing out the whole state. i changed it to IN and it went through fine. weird

Well that did the trick! Not sure why but it did. Thank you very much for that workaround I appreciate it.

ajhudson15 · 2026-09-29T12:25:57-0400

Tradam Yaks said:
Well that did the trick! Not sure why but it did. Thank you very much for that workaround I appreciate it.

im assuming it has to do with the billing address on your card and how the new marketplace pushes that field over but you would think either way would match
@revhtree not sure if anyone else sees this but is it possible if so to make that field only be 2 characters or make it known it has to be the abbreviation?

Tradam Yaks · 2026-09-29T12:35:39-0400

ajhudson15 said:
im assuming it has to do with the billing address on your card and how the new marketplace pushes that field over but you would think either way would match
@revhtree not sure if anyone else sees this but is it possible if so to make that field only be 2 characters or make it known it has to be the abbreviation?

That was exactly it. My shipping info and billing are different. So when I saw my state under the shipping field being spelled out completely I did the same for billing. Once I abbreviated it was fine. Since it is an optional field under billing I wonder if leaving it blank would have worked too.

ajhudson15 · 2026-09-29T12:37:36-0400

Tradam Yaks said:
That was exactly it. My shipping info and billing are different. So when I saw my state under the shipping field being spelled out completely I did the same for billing. Once I abbreviated it was fine. Since it is an optional field under billing I wonder if leaving it blank would have worked too.

i want to say i tried leaving it blank and got the same error but i cannot recall exactly