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Anyone heard anything from MS. They don’t reply to emails, answer phone or post dead silence
Thanks. Sorry was just piggy back on your tread. Sad as it does look like a really good product but I knew from early on a one hit company would struggle to survive. I really think there best chances wound be to partner with a mainstay company who have resources to feed demand.I'm not the right person to ask as I'm not reaching out to them nor ordered one. I can only say based on what few threads I read here on this board that it appears others are having similar issues. They contact via email or phone and do not get a reply or person on the other end of the phone.
I don't know what percentage that breaks down to but a few people have had successful contact. So while I know anecdotal is a trigger word here that is all we have. Few get through, most do not. Take that for what it is worth but I'm really the wrong guy
I totally agree. I came very close to ordering just after the show in Florida but was concern that they wanted money up front without a commit date. I just feel sorry for those that might have been duped if they are truly out of business.I will probably contact my bank to cancel the order right before thanksgiving. It is not worth the risk at this point. There is a chance someone just ran with the few million dollars he got from the orders. It’s not like that never happened.
No argument there... But as of today, I still can get a Trident either.I am not so sure I would feel the same if they had my money for months. They don’t even answer their phones. How are people getting tech support if they have one. As bad as Trident roll out was there tech support is outstanding and responds time is minutes.
I am not so sure I would feel the same if they had my money for months. They don’t even answer their phones. How are people getting tech support if they have one. As bad as Trident roll out was there tech support is outstanding and responds time is minutes.
No argument there... But as of today, I still can get a Trident either.
I haven't seen anything you posted that looked trollish at all.For clarity sake. It isn't about me not liking the product. That wouldn't make sense. Actually, it probably doesn't make sense that I'm here replying to threads to begin with. However, my issue is reading the MS threads and not seeing pre-order hobbyists getting any reply or updates when they shelled out $1,000.00.
So this will probably be my last post in any of them because it could be perceived as a troll post and I don't think that is helping. It really only comes from those of you excited for the product and being stone walled. That upsets me and it isn't even my money or skin.
So if I offended any of you I do apologize. I do hope you hear or receive a update or package.
I've had hit and miss times with tech support. Sometimes it's great and they will spend an hour talking to me, other times I can't get them at all. Overall I haven't had too much trouble with support from them and I've had quite a bit of trouble with my MS.I am not so sure I would feel the same if they had my money for months. They don’t even answer their phones. How are people getting tech support if they have one. As bad as Trident roll out was there tech support is outstanding and responds time is minutes.
Can or can't?
They are hard to find for sure. Took me about 3 months from a normal retailer and some kind people here who shared info when they saw them in stock. Others picked them up on the launch day or week after. I actually had one on the 3rd week but BRS's checkout system is dumb and I do not save my CC information on any site. So while I entered the data to pay the one in my cart was sold to someone either faster or using saved information. Both mine and BRS's fault...more so their stupid system but another story.
Yes, hard to find. Yes, Neptune is only able to put so many out a day. Yes demand is still high. No, they don't require money up front. Yes we pay for reagents.
I can't speak for others, but I'm not offended by your comments. I think have an opposing view is a good thing and makes me question on current position... At this point, I'm not as optimistic as I was a few weeks ago, but I still think things will work out and they will resolve their issues.For clarity sake. It isn't about me not liking the product. That wouldn't make sense. Actually, it probably doesn't make sense that I'm here replying to threads to begin with. However, my issue is reading the MS threads and not seeing pre-order hobbyists getting any reply or updates when they shelled out $1,000.00.
So this will probably be my last post in any of them because it could be perceived as a troll post and I don't think that is helping. It really only comes from those of you excited for the product and being stone walled. That upsets me and it isn't even my money or skin.
So if I offended any of you I do apologize. I do hope you hear or receive a update or package.
Which retailer did you use?I too am not offended as all comments are welcome. One would assume MS monitors comment and at some point responds. In terms of trident I got on a waitlist which eventually worked and I got trident