Misleading Size Options for BRS Citric Acid

[Hooloovoo]

I recently purchased a 128 oz. container of BRS Citric Acid. When I received it, I noticed that the container had quite a bit of empty space (about 2.5" worth), so I decided to weigh it to make sure it was really 128 oz. It only came to 103 oz. on my scale. That's almost 25% less than expected.

I reached out to BRS support about this, and was told that their measurements for citric acid are in fluid ounces, not net weight. There is nothing on the packaging or their website that mentions that the sizes are in fact fl. oz. or that they are volumetric. When I expressed to the customer support agent that I felt this was misleading, I was told:

That is just the way marketing has chosen to label these. We have requested teh clarification be made many, many times.

Interestingly, Sicce's "Pump Cleaner" product, also sold on BRS, is also listed with its size reported in oz. without specifying if the measurement is net weight or volumetric. So is Sicce Pump Clean also sold in fluid ounces? No. If you take a closer look at the label, it shows that the size is 900 gr / 32oz. 900 grams = roughly 2 lbs. or 32 oz. nt. wt.

I have to assume that this practice of using fl. oz. measurements without explicitly saying so extends to other BRS made products as well. Buyer beware.

 

[Benpastw]

FYI the citric acid you can buy on Amazon is much cheaper and the same product if you ever need more.

 

[Lbrdsoxfan]

FYI the citric acid you can buy on Amazon is much cheaper and the same product if you ever need more.

This.

 

[SteveMM62Reef]

I buy this on Amazon; available in a one pack or a two pack. It Last along time, and is very good at cleaning. Also I’ve never seen Citric Acid Sold by Volume, always by weight.

Roots Circle All-Natural Citric Acid | 1 Pack - 1.80 Pounds | Kosher for Passover | Food-Grade​

 

[BroccoliFarmer]

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[BroccoliFarmer]

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[Moscar]

I recently purchased a 128 oz. container of BRS Citric Acid. When I received it, I noticed that the container had quite a bit of empty space (about 2.5" worth), so I decided to weigh it to make sure it was really 128 oz. It only came to 103 oz. on my scale. That's almost 25% less than expected.

I reached out to BRS support about this, and was told that their measurements for citric acid are in fluid ounces, not net weight. There is nothing on the packaging or their website that mentions that the sizes are in fact fl. oz. or that they are volumetric. When I expressed to the customer support agent that I felt this was misleading, I was told:


Interestingly, Sicce's "Pump Cleaner" product, also sold on BRS, is also listed with its size reported in oz. without specifying if the measurement is net weight or volumetric. So is Sicce Pump Clean also sold in fluid ounces? No. If you take a closer look at the label, it shows that the size is 900 gr / 32oz. 900 grams = roughly 2 lbs. or 32 oz. nt. wt.

I have to assume that this practice of using fl. oz. measurements without explicitly saying so extends to other BRS made products as well. Buyer beware.

https://www.bulkapothecary.com/raw-ingredients/other-ingredients-and-chemicals/citric-acid/
I have switched to this company. Great to deal with.