- Joined
- Oct 17, 2017
- Messages
- 97
- Reaction score
- 60
My relatively new (couple months in service) MP10 QD is defective, with the wet and dry sides occasionally coming out of sync, which leads to gradually growing vibration and noise, and - if it isn't fixed by playing with the positioning - separation, and the wet side falling to the bottom of the tank.
I have created a warranty ticket with the distributor, and have been requested to send the unit it.
The obvious issue is that the tank cannot survive without a powerhead, and find it somewhat ridiculous that I would be expected to pay another EUR 330 or so for a redundant second MP10, just to tide me over until the original is replaced.
I cannot imagine that this is standard procedure in the US, is it??
I have created a warranty ticket with the distributor, and have been requested to send the unit it.
The obvious issue is that the tank cannot survive without a powerhead, and find it somewhat ridiculous that I would be expected to pay another EUR 330 or so for a redundant second MP10, just to tide me over until the original is replaced.
I cannot imagine that this is standard procedure in the US, is it??