- Joined
- Sep 11, 2017
- Messages
- 23
- Reaction score
- 8
Usually i don't write any review or feedback, but ecotech customer support really tick me off today. First~my mp40 wetside slide off from the dryside while it was operating twice this month, one day i wasn't home for the weekend, then when i came home i saw my master wetside slide off all the way down to sit on my flower pot coral, and two days later it slide off again and making big noise. Second~ recently i am having problem to connect my two mp40 Wqd into sync mode, so i decide to contact ecotech for help. After email and phone with customer service they guide me to send both my mp40 for RMA warranty. I paid $33 UPS ground shipping and bought two Hydor wave maker off Amazon cost me another $70, and then wait for two weeks turn around to get my mp40 back. Before they mail it i even called again to double check those two mp40 can be "sync" together without any problem. After i received the mp40 i try to pair them up but getting same problem, my slave pump will not working correctly with the master pump, like power will go all the way up to 100% then down + blinking lights on the power bar, everything stay the same just like before. So i record few video email them to ecotech hope it can explain better, but they always come back to me and say we see no problem with your pump.At the end they only offer me $75 to buy another reef link, but why would i have to spend another $75 for something that i don't need, and i am truly sure my mp40 was defect but they can't fix it. Both my mp40 was purchase new last year 5/9 and 6/1 from my lfs, paid retail $349 each but now i can't warranty. I was very upset so i told customer service that i will post it on reef2reef to discuss with other people my issue, then he immediately reply me and said if "you going to do that you will void the warranty". Huh? no kidding~ but why!!! This is ridiculous and very unprofessional answer. Now i am mad so i start to argue with him and then his manager give me another offer, that's replacing my controller but not the wet or dry side, and i have to pay shipping to go through the whole process again. Story end let's see if they will see my post and void my warranty, i am very disspoint with their customer service and i don't think i will ever buy any ecotech product again~ sorry and please forget my bad English.